Terms of service

Terms of Service

Welcome to JEMZ Farm Honey. By using our website, purchasing our products, or interacting with our services, you agree to the following Terms of Service.

1. General Information

JEMZ Farm Honey provides honey, beeswax products, and related merchandise for personal use. We reserve the right to update, modify, or discontinue products or services at any time without notice.

2. Product Information

We strive to accurately display product descriptions, pricing, and availability. However, we do not guarantee that all information on our website is completely error-free, current, or accurate at all times.

Because honey and hive products are natural products, color, texture, flavor, and crystallization may vary from batch to batch.

3. Food Allergy Notice

Our products are produced in environments containing honey, beeswax, pollen, and other bee-related materials. Individuals with allergies to bee products should use caution before purchasing or consuming our products.

4. Orders and Payments

All orders are subject to acceptance and availability. Prices are listed in U.S. dollars and are subject to change without notice.

By submitting payment information, you represent that you are authorized to use the selected payment method.

5. Shipping

We are not responsible for shipping delays caused by carriers, weather, or circumstances beyond our control. Customers are responsible for providing accurate shipping information. Additional shipping charges may apply for incorrect addresses or returned packages.

6. Refunds and Returns

Due to the nature of our products as food items, all sales are final. We do not offer refunds or returns on honey or other consumable products.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos and order details so we can review the issue and determine an appropriate resolution.

7. Intellectual Property

All content on this website, including logos, images, product names, designs, and text, is the property of JEMZ Farm Honey and may not be copied, reproduced, or distributed without written permission.

8. Limitation of Liability

JEMZ Farm Honey shall not be liable for any indirect, incidental, or consequential damages resulting from the use or misuse of our products or website.

Customers assume responsibility for proper storage and use of all purchased products.

9. Privacy

Any personal information collected during checkout or communication will only be used for order fulfillment, customer service, and business communication. We do not sell customer information to third parties.